Support Services

We adopt very high standard and quality requirements of cloud delivery and support for the customers.

Our business core is to provide professional services to suit customer needs and execute their IT strategies.

laps solutions | cloud solutions . service excellence

We are working together with our customers towards business success by going through these steps:

  • consultation & design

  • integration & data migration

  • application development & coding

  • continuous service support

  • training and hotline support

SLA

We shall include service level agreement (SLA) in the terms of our contracts and define with customers, for example, the levels of services, performance measurement, problem management, service provider and customer duties, warranties, disaster recovery and others.

We provide managed service of performance monitoring upon third-party cloud service providers, and ensure they deliver their commitment in any outsource service contracts.

Security & reliability

We always deploy high security environment to safeguard our customer assets by adopting different security measures in cloud facilities and systems – either those built and operated by Laps, or those provisioned by other cloud service providers.

We shall ensure their business applications and processes running properly around the clock.

Consultation & design

Our advisory services help clients assess different technology strategies and solutions, and align these with their business strategies.

Integration & data migration

We understand customers running their own systems before adopting cloud solutions. They have their own data and files and we are helping them migrate or integrate them to the cloud applications securely and without business interruption.

For example, Laps is an experienced service provider of provisioning an email message data migration that requires well preparation of work and planning of precise steps for execution.

Application development

We are a non-traditional application developer: we strike a good balance on backend technical functionalities and quality frontend design, as well as, excellent UX/UI. We believe only an easy-to-use, attractive and efficient tool that makes sense to business can bring benefits and profits to clients.

We make use of the latest collection of tools and technologies in web, mobile, and social media to power internet applications. Our focus is to help customers leverage cloud technologies to access scalable IT infrastructure, build and run apps that deliver great customer experience, and acquire e-commerce business opportunities at a positive return on investment.

Project management

We make sure to get things done in the most efficient and effective way. Our team of professionals will apply an organized approach to manage projects so we can yield quality work while incorporating efficient use of time and resources.